Shipping & Returns
- Item must have an approved RMA number and it needs to be placed on the box(es) to be accepted as a return. If there is no RMA number on the box(es), the item will be refused and returned to the sender and no refund will be provided. Call (888) 466-3004 to start the return process and receive an approved RMA.
- Items must be returned within 30 days of placing the order, or 21 days of receiving the order, whichever comes first.
- There are no returns after 30 days. Items sent to us after 30 days will be refused and returned to the sender.
- You must include the original packing slip or your sales receipt.
- Your returned item must be in new condition, in original boxes, unused and not damaged, and with all paperwork, parts and accessories. If package is returned in damaged condition it will be refused and returned to sender.
- Shipping and handling costs and other additional charges are non-refundable.
- The customer is responsible to pay the return shipping cost, however we are here to help make sure the return postage is as low as possible. Please request a label for a quote.
- Restocking Fees will apply (please see below) Return Postage will be deducted from the refund
It is our mission to always process and ship orders in the most expeditious efficient manner possible. We understand how important it is that our customers receive their orders as soon as possible which is why we have partnered with the top shipping and freight carriers to deliver your goods in a safe condition. We want you to feel confident that when you order form Senior.com, you will get the best quality service and most efficient delivery methods right to your doorstep. Please review our shipping policy below and should you have any questions, please don't hesitate to ask.
- Processing time - within 24 hours (Excluding Weekends)
- Standard Delivery Times - 2-8 Business days*
- Expedited Delivery Times - 2-4 Business days*